Sharely Annual Letter


Scaling Relationships and Unlocking Knowledge Using AI


Sharely cover

 
 
Dear Sharely.ai Community—our customers, partners, investors, and friends:
 
As we embark into 2025, we reflect on an incredible year of progress, learning, and innovation at Sharely.ai. This year, we set out to transform how businesses manage knowledge and scale relationships through the power of AI. Today, we’re proud to share the milestones we’ve achieved, the lessons we’ve learned, and the bold vision we’re carrying forward.
 

1. Building Relationships That Scale

The question is no longer “Should we adopt AI?” but rather, “How do we use AI to create value for our customers and teams?” At Sharely.ai, we’ve focused on answering this question by building a platform that doesn’t just automate tasks but empowers businesses to deliver trustworthy, personalized, and meaningful relationships at scale.
 
Our Relationship-as-a-Service (RaaS) model emerged as a game-changer this year. We’ve demonstrated how AI can go beyond static automation, helping businesses understand customer and employee needs, and deliver tailored, context-aware experiences. From onboarding and support to post-purchase engagement, AI can now foster relationships that are scalable and sustainable.
 

2. Rapid AI Deployment: The Fastest Path to Value

“Seconds, not months.” That’s how quickly Sharely.ai enables businesses to implement AI. In 2024, we proved that speed matters.
 
Sharely has created AI tools that let businesses:
  • Crawl their websites to instantly configure a conversational AI assistant using their existing knowledge base.
  • Provide immediate, personalized experiences that reflect their brand, values, and expertise.
This seamless onboarding capability has been a breakthrough for mid-market manufacturers and small businesses, allowing them to experience the power of AI without complex setups, developers, or high costs. The result? Businesses can try before they buy and instantly see how Sharely helps them identify inaccurate data and correct it (we call this “healing knowledge”), personalize interactions, and drive loyalty.
 
 

3. Insights from Client Success Stories

This year, we worked closely with customers across industries to showcase the versatility of Sharely.ai.
 
Here’s what we learned:
    • Manufacturing:
      Sharely.ai is improving the way manufacturers manage complex customer journeys.
      • Customers compare products with ease using conversational AI that simplifies technical details.
      • Post-purchase, QR-code-driven onboarding enhances the unboxing experience, guiding users step-by-step with AI assistance.
      • From product selection to advanced feature support, we’ve proven how AI delivers value across the entire lifecycle.
    • Membership Organizations:
      For organizations with decades of policies and institutional knowledge, Sharely.ai has become a vital tool to engage at scale.
Leaders can now rely on AI to:
    • Quickly locate answers by referencing current data and archived data.
    • Provide guidance that comprehends context.
    • Personalize interactions with each member, with zero limitations on number of engagements.
These success stories highlight the power of our self-healing knowledge system, which keeps information accurate, relevant, and always accessible.
 
 

4. Evolving AI: From Goals to Conversation Framing

In 2024, we discovered one of AI’s most compelling superpowers—how it helps frame conversations by asking questions. By starting interactions with the right context, our AI doesn’t just answer questions; it builds trust, deepens understanding, and adapts to personalized needs.
Our “conversation-first” approach has led to:
  • Better user experiences through contextual understanding and tailored responses.
  • Enhanced trust by generating human-like interactions that focus on intent and goals.
  • Stronger relationships by weaving accurate knowledge into every touchpoint, creating a sense of being “known” and “understood.”
This framing methodology has become the cornerstone of our platform, transforming AI into a relationship builder, not just a task finisher.
 
 

5. Looking Ahead to 2025

As we move into 2025, we are laser-focused on delivering transformative value to the manufacturing sector. However, we are still poised to seize opportunities in other industries where AI-driven relationship building can create a meaningful impact.
    • Doubling Down on Manufacturing:
      • Manufacturing remains at the heart of our strategy. We will continue refining our tools to support the unique needs of manufacturers, enabling them to streamline product selection, enhance post-purchase onboarding, and foster long-term customer loyalty.
      • Expanding integrations with popular platforms like Shopify and Wistia will simplify adoption for manufacturing customers, making it easier to implement AI across the entire product lifecycle.
    • Deepening Knowledge and Context:
      • As manufacturers increasingly recognize that knowledge powers AI, we are committed to investing in tools that make knowledge curation, refinement, and implementation seamless and intuitive.
      • We are enhancing our visualization of knowledge to better identify data gaps and therefore improve QA and self-healing knowledge capabilities. This ensures every customer interaction is driven by accurate information and fully informed context.
    • Exploring Opportunistic Expansions:
      While manufacturing remains our core focus, the versatility of our platform positions us to support industries with similar needs for scalable, personalized relationships.
We are keeping a close eye on verticals like:
    • Healthcare: Facilitating powerful collaboration tools that accelerate team productivity by managing vast knowledge bases and enabling more efficient patient-focused care.
    • Education: Empowering educators, administrators, and students with AI-driven guidance and shared resources.
    • B2B Services: Enabling complex, multi-stakeholder conversations through precise knowledge management and useful collaboration tools that reinforce trust between parties.
  • Strengthening Our Ecosystem:
    • We will continue nurturing partnerships across verticals. The more solutions we create by customizing Sharely to each client and industry, the more solutions we have to offer future prospects.
    • Leveraging feedback from manufacturing customers and advisors, we aim to evolve our platform capabilities and refine our go-to-market strategies to deliver even greater impact.
By focusing on manufacturing as our beachhead, we’re optimizing AI’s impact which spans the entire B2C and B2B lifecycle. The fact that Sharely.ai is able to fully service both of these operational landscapes is significant and powerful. Manufacturing is a unique sector that gives Sharely unlimited opportunities to showcase what our customizable AI can do. And as we grow, we’re ready to bring these innovations to other markets where trust, knowledge, and personalization are key drivers of success.
 
 

6. Gratitude and Acknowledgments

None of this progress would have been possible without you—our customers, investors, and advisors.
Thank you for:
  • Challenging us to build solutions that truly matter.
  • Believing in our vision to make AI accessible, scalable, and impactful.
  • Sharing your feedback, which continues to shape and refine Sharely.ai.

 

Our Vision for 2025 and Beyond

At Sharely.ai, we’re on a mission to dramatically improve how businesses connect with their customers and employees. By bridging the gap between siloed knowledge, operational complexity, and personalized relationships at scale, we’re setting the stage for a future where AI doesn’t just assist businesses, it multiplies growth opportunities on a daily basis.
 
Here’s to a remarkable 2025. Together, we’re building the future of relationship-driven AI.
 
With gratitude,
Juan Perez and Phil Dixon
Co-founders
Sharely.ai