Flexible pricing that scales with your needs
Pay only for what you use. Our credit-based model gives you predictable costs with the flexibility to scale up or down based on your community's activity.
Unlimited End Users
No per-user fees. Serve thousands or millions — credits only count actual usage.
Volume Discounts
Bigger tiers = lower per-credit costs. Save up to 40% at scale.
No Surprise Overages
110% SoftCap buffer prevents unexpected charges. You stay in control.
Admin Seats
$65/month
For team members who manage content, configure settings, or view analytics. Each admin gets full dashboard access and collaboration tools.
- Content ManagementCreate, edit, and publish knowledge
- Analytics DashboardView usage metrics and insights
- Workflow ConfigurationSet up approvals and automation
- Role ManagementConfigure permissions and access
Most organizations start with 2–5 seats. Add or remove anytime.
End Users Are Free
Your community members (end users) who search, browse, and consume knowledge are never charged per person. You only pay for the actual AI and search activity through credits — regardless of whether you have 100 or 100,000 users.
Credit Tier Pricing
Choose the tier that matches your monthly usage. Upgrade or downgrade anytime.
Starter
$249/month
- Monthly credits
- 25,000
- Per credit
- $0.0100
- SoftCap price
- $0.0110
Growth
Popular$449/month
- Monthly credits
- 50,000
- Per credit
- $0.0090
- SoftCap price
- $0.0099
Professional
$849/month
- Monthly credits
- 100,000
- Per credit
- $0.0085
- SoftCap price
- $0.0094
Business
$1,849/month
- Monthly credits
- 250,000
- Per credit
- $0.0075
- SoftCap price
- $0.0083
Scale
$3,199/month
- Monthly credits
- 500,000
- Per credit
- $0.0065
- SoftCap price
- $0.0072
Enterprise
$5,499/month
- Monthly credits
- 1,000,000
- Per credit
- $0.0055
- SoftCap price
- $0.0061
Enterprise Plus
$11,999/month
- Monthly credits
- 2,500,000
- Per credit
- $0.0042
- SoftCap price
- $0.0046
What counts as a credit?
Any AI or search query counts as a credit. The exact number varies by query complexity — simple text search uses the fewest credits, while AI-powered queries that retrieve and synthesize content use more. You can track your usage in real time from your admin dashboard.
Bring Your Own Infrastructure
Use your own storage and AI models to reduce credit consumption and maintain full control.
BYO Storage (BYOS)
Connect your own S3, Azure Blob, Google Cloud Storage, or on-premises storage. Eliminate storage credits entirely and keep all content in your infrastructure.
- Storage Credits
- Standard: ~5–10% of total
- With BYOS
- 0% (eliminated)
- Data remains in your environment
- Use existing storage contracts
- Meet data residency requirements
BYO LLM (BYOLLM)
Use your own OpenAI API key, Azure OpenAI endpoint, or self-hosted models. AI credits are reduced by 50–70% since you're paying your provider directly.
- AI Credits
- Standard: ~60–70% of total
- With BYOLLM
- ~15–20% (70% reduction)
- Choose your preferred AI provider
- Leverage existing AI contracts
- Full control over model versions
Maximum Savings: BYOS + BYOLLM
Combine both options to reduce total credit usage by up to 75%. You'll primarily pay for Sharely's orchestration, search infrastructure, and management layer.
Learn how to configure BYO options75%Potential credit reduction
Credit Calculation Example
- Standard:
- 100,000 queries × 5 credits = 500,000 credits
- With BYOLLM:
- 100,000 queries × 1.5 credits = 150,000 credits
- Both BYO:
- 100,000 queries × 1.2 credits = 120,000 credits
Per-credit costs are estimates and vary based on query complexity and features used.
110% SoftCap Protection
Never worry about surprise overages. Our SoftCap automatically prevents runaway costs.
How SoftCap Works
Your Tier: 100,000 credits
0–100%: Normal
System operates normally. You're within your tier allocation.
100–110%: Warning
Buffer zone active. Admins receive notifications to upgrade tier.
110%+: Protected
Service paused until you upgrade tier or new billing cycle starts.
Looking for plan features rather than per-credit rates? See pricing plans and admin seats.
Need a custom plan?
We work with organizations of all sizes to create pricing that fits your unique needs, usage patterns, and budget.
- Volume discounts for 100+ admins
- Seasonal or variable usage plans
- Custom SLAs and support packages
- Multi-year pricing locks
Start your free trial
Get 14 days of full access to see how Sharely transforms knowledge delivery for your community.
- No credit card required
- Full feature access
- Dedicated onboarding support
- Cancel anytime, no questions asked