payments Usage-Based Pricing

Flexible pricing that scales with your needs

Pay only for what you use. Our credit-based model gives you predictable costs with the flexibility to scale up or down based on your community's activity.

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Unlimited End Users

No per-user fees. Serve thousands or millions — credits only count actual usage.

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Volume Discounts

Bigger tiers = lower per-credit costs. Save up to 40% at scale.

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No Surprise Overages

110% SoftCap buffer prevents unexpected charges. You stay in control.

Admin Seats

$65/month

For team members who manage content, configure settings, or view analytics. Each admin gets full dashboard access and collaboration tools.

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Content Management
Create, edit, and publish knowledge
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Analytics Dashboard
View usage metrics and insights
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Workflow Configuration
Set up approvals and automation
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Role Management
Configure permissions and access
info Most organizations start with 2–5 seats. Add or remove anytime.
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End Users Are Free

Your community members (end users) who search, browse, and consume knowledge are never charged per person. You only pay for the actual AI and search activity through credits—regardless of whether you have 100 or 100,000 users.

Credit Tier Pricing

Choose the tier that matches your monthly usage. Upgrade or downgrade anytime.

Tier
Monthly Credits
Monthly Price
Annual Price
Per Credit
SoftCap Price/Credit
Starter
25,000
$249
$199
$0.0100
$0.0110
Monthly Credits 25,000
Monthly Price $249
Annual Price $199
Per Credit $0.0100
SoftCap Price $0.0110
Growth Popular
50,000
$449
$349
$0.0090
$0.0099
Monthly Credits 50,000
Monthly Price $449
Annual Price $349
Per Credit $0.0090
SoftCap Price $0.0099
Professional
100,000
$849
$649
$0.0085
$0.0094
Monthly Credits 100,000
Monthly Price $849
Annual Price $649
Per Credit $0.0085
SoftCap Price $0.0094
Business
250,000
$1,849
$1,449
$0.0075
$0.0083
Monthly Credits 250,000
Monthly Price $1,849
Annual Price $1,449
Per Credit $0.0075
SoftCap Price $0.0083
Scale
500,000
$3,199
$2,499
$0.0065
$0.0072
Monthly Credits 500,000
Monthly Price $3,199
Annual Price $2,499
Per Credit $0.0065
SoftCap Price $0.0072
Enterprise
1,000,000
$5,499
$4,199
$0.0055
$0.0061
Monthly Credits 1,000,000
Monthly Price $5,499
Annual Price $4,199
Per Credit $0.0055
SoftCap Price $0.0061
Enterprise Plus
2,500,000
$11,999
$9,499
$0.0042
$0.0046
Monthly Credits 2,500,000
Monthly Price $11,999
Annual Price $9,499
Per Credit $0.0042
SoftCap Price $0.0046
help

What counts as a credit?

Any AI or search query counts as a credit. The exact number varies by query complexity—simple text search uses the fewest credits, while AI-powered queries that retrieve and synthesize content use more. You can track your usage in real time from your admin dashboard.

trending_down Reduce Credit Usage

Bring Your Own Infrastructure

Use your own storage and AI models to reduce credit consumption and maintain full control.

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BYO Storage (BYOS)

Connect your own S3, Azure Blob, Google Cloud Storage, or on-premises storage. Eliminate storage credits entirely and keep all content in your infrastructure.

Storage Credits Standard: ~5–10% of total
With BYOS 0% (eliminated)
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check_circle Use existing storage contracts
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BYO LLM (BYOLLM)

Use your own OpenAI API key, Azure OpenAI endpoint, or self-hosted models. AI credits are reduced by 50–70% since you're paying your provider directly.

AI Credits Standard: ~60–70% of total
With BYOLLM ~15–20% (70% reduction)
check_circle Choose your preferred AI provider
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check_circle Full control over model versions

Maximum Savings: BYOS + BYOLLM

Combine both options to reduce total credit usage by up to 75%. You'll primarily pay for Sharely's orchestration, search infrastructure, and management layer.

Learn how to configure BYO options arrow_forward
75%
Potential credit reduction

Credit Calculation Example

Standard:
100,000 queries × 5 credits = 500,000 credits
With BYOLLM:
100,000 queries × 1.5 credits = 150,000 credits
Both BYO:
100,000 queries × 1.2 credits = 120,000 credits
info Per-credit costs are estimates and vary based on query complexity and features used.
shield Overage Protection

110% SoftCap Protection

Never worry about surprise overages. Our SoftCap automatically prevents runaway costs.

How SoftCap Works

Your Tier: 100,000 credits
Buffer
Hard Stop
0%
Start
100%
Tier Limit
110%
SoftCap
120%+
Blocked
check_circle 0–100%: Normal

System operates normally. You're within your tier allocation.

warning 100–110%: Warning

Buffer zone active. Admins receive notifications to upgrade tier.

block 110%+: Protected

Service paused until you upgrade tier or new billing cycle starts.

contract

Need a custom plan?

We work with organizations of all sizes to create pricing that fits your unique needs, usage patterns, and budget.

  • Volume discounts for 100+ admins
  • Seasonal or variable usage plans
  • Custom SLAs and support packages
  • Multi-year pricing locks
Request Custom Quote
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Start your free trial

Get 14 days of full access to see how Sharely transforms knowledge delivery for your community.

  • No credit card required
  • Full feature access
  • Dedicated onboarding support
  • Cancel anytime, no questions asked
Start Free Trial